1300 961 496

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Opening hours Tues - Sat 9.30 - 5.00    Sun - Mon Closed (for Sept and Oct) .On-line ordering not available ..please call for assistance

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Customer Service

Shipping & Delivery
  • We use the most reliable and cost effective parcel service.

  • Goods are generally dispatched within 48hours and standard delivery times apply.

  • Occasionally we will use a 3rd party to dispatch the goods

  • Ensure you enter an address that is correct and parcels collected from post boxes as any returned items will incur a re-dispatch fee.

  • Postage charges are not refundable

  • Any damages or errors MUST be reported within 48 hours of receipt either by email sales@chefandthecook.com.au or telephone 1300 961 496

  • Some items due to their weight or size are not available for standard delivery and marked for store pick up only. Please contact us to look at suitable freight options if collection is not convenient.

Privacy & Security

For full details of our privacy and security policy, see Terms and Conditions 

Returns & Replacements

At Chef and the Cook, our returns policy aims to match the expectations of our customers whilst maintaining the commercial viability of the business. For full details of our returns policy, see Returns

Ordering

To place an order on the Chef and the Cook web store, simply browse our catalogue for the items you wish to order, and add them to your cart. Once you have added all your desired products to the cart, make your way to the Checkout screen by hovering over the cart at the top of the page, to the right of the search bar, and selecting checkout from the dropdown menu.  Once at the checkout, simply enter your details into the forms displayed, selecting your shipping and payment method, and then finalize your order.

Payment, Pricing & Promotions
  • Browse through our online catalogue,
  • Add the products you would like to order to your cart,
  • Proceed to the checkout,
  • Select  your shipping option, and
  • Complete your order
Viewing Orders

You can view all orders you have placed on the Chef and the Cook website through the My Account page. To access this page, click the small padlock icon at the top of the screen, next to the cart. Once at this page, log into your Chef and the Cook account. Once logged in, your order history can be accessed by following the My Orders link in the left sidebar of the page.

Updating Account Information

You can update the information attached to your Chef and the Cook account through the My Account page. To access this page, click the small padlock icon at the top of the screen, next to the cart. Once at this page, log into your Chef and the Cook account. Once logged in, you can update your basic account information (First Name, Last Name, Email, and Password) through the Account Information page, accessible through the left sidebar. You can also update your shipping and billing address info on the Address Book page, accessed through the left sidebar.